Mon–Fri 09:00–18:00
Usually connected within 1 hour during opening hours

Tech trouble?
Fixed remotely, fast.

Tap what's wrong, answer a few quick questions, and an independent technician connects to your computer securely. Write in your own language.

Popular fixes

A fixed price, agreed before we start.

What do you need help with?

Pick a category and answer a few quick questions.

How remote help works

1Download our support appA small branded app you run only when you want help.
2You see everythingEverything the technician does happens on your screen, in front of you.
3End it with one clickClose the app or press End session whenever you want.
4Nothing stays installedWhen the session ends, nothing is left running on your computer.

About your technician

Freelance IT technician

Encrypted connection (Getscreen) Charged only after your session Chat with your technician

Projects

Websites, apps and website care. Tell us what you need and we'll email you a free, no-obligation quote.

Before we start

We only help with devices and accounts that belong to you.

Do this first

Call your bank now

You entered card or bank details. Call your bank before anything else, so they can block the card and stop payments.

  • Use the phone number on the back of your card or in your banking app — never a number from an email, message or pop-up.
  • Ask them to block the card and check your recent transactions.
  • If you typed your online-banking password, change it from a different device.

Then we'll help you clean up your computer and accounts.

Business security incident

Request a free call-back

Ransomware and hacked business mailboxes need a proper response plan, not a quick session. We'll call you to agree the next steps. The call-back is free.

Do this now
  • Disconnect the affected computer from the network (unplug the cable or turn off Wi-Fi), but leave it switched on.
  • Don't pay any ransom and don't reply to the attacker.
  • Don't delete files or emails — they may be needed to investigate.

We'll call you back

Keep the affected computer disconnected from the network until we speak.

Quick fixes

Open Apple Support

Great — glad it's working!

No charge. If it happens again, we're one tap away.

Details

After you book, you get a private chat with your technician on your request page, for questions and updates about this request.

English translation for technician

Your details

Last step — your details

We'll review everything and email you a price. No payment now, no obligation.

Review your answers
Never share passwords here. If we need access to your domain, hosting or website, we'll arrange it securely after you accept the quote.

Request sent!

1
We review your projectWe may email or call you if we have a quick question.
2
You get a clear, fixed priceFree and with no obligation — take your time to decide.
3
We get startedOnce you accept, we agree a timeline and keep you updated at every step.
Review

Almost there

Secure checkoutPREVIEW — no real charge

Your card is authorised, not charged. We only take the payment after your session. If we can't fix it, the hold is released.

or pay with card

In the live version this is a Stripe-hosted secure form — card details never touch our servers.

Payments processed by Stripe · ·

Request received

Your technician will look at your request, then connect to your computer.

Preview: in the live version these steps update as your technician works.

Your technician will connect to your computer
1
2

Chat with your technician

You can close this page. We've emailed you a link to come back to it at any time (check your spam folder too). Nothing is lost.